FAQs

 

How can I find a retailer?

Please visit the ‘Where to Buy’ section on our website, a search can then be made using either your town or postcode.

Can I order fabric and wallpaper samples directly from your website?

Yes, you can request up to 6 samples.

Can I order fabric and wallpaper directly from the website?

All orders are referred to our Premier Retailers, who will be more than happy to assist you. For more information, please visit the Where to Buy section on our website.

How do I find out the recommended retail price for your products?

Please contact our showroom on 0845 123 6815 or any of our Premier Retailers for more information. For a full list of Harlequin Premier Retailers we suggest you visit the Where to Buy section on our website.

Do you supply other fabrics and wallcoverings that are not on your website?

Unfortunately, we are unable to show you every design in our extensive range. However, if you would like to contact our showroom on 0845 123 6815, with a product name or pattern number, we can then check availability and send you a sample. Your Premier Retailer will also be able to show you a comprehensive range of our current collections. Please visit the Where to buy section on our website for a full list of Premier Retailers.

What do the care codes on your website stand for?

A full list of the fabric care codes used on Harlequin fabric can be found here.

What do the different ‘pattern matches’ mean?

‘Half Drop’ repeat is where every other horizontal repeat (from side to side) is dropped down one half of its length, i.e. the design repeats itself on the diagonal rather than the horizontal.
‘Straight Match’ is where the pattern repeats across the roll and is positioned at the same place at each selvedge.
‘Random Match’ is where there is no pattern match.

What does railroaded mean?

The term ‘railroaded’ refers to the orientation of the fabric’s pattern as it is woven on the fabric roll. The design is orientated to run along the length of the fabric (selvedge to selvedge) so that you must turn the roll 90 degrees to show the design running the correct way. The width of the fabric is then used for the curtain drop.

Do you recommend/sell paste?

We recommend that you use Harlequin ready-mix paste for a superior finish. Our paste is available in a 5kg tub, which covers approx 6 rolls.

Do you recommend using lining paper?

Yes, we recommend you use a good quality lining paper to cross line the walls; this gives an excellent surface on which to hang wallpaper.

Are there any specific hanging instructions for your wallpapers?

Hanging instructions are sent with every roll of wallpaper. We recommend that your decorator reads these instructions fully before starting to hang the wallpaper.

Can I order Bedlinen samples online?

We are unable to provide Bedlinen samples; however Bedlinen brochures are available upon request and show the current designs. For further Harlequin Bedlinen product and stockist information, please contact our Licensee, Bedeck, on 02838 313000 or by visiting their website www.bedeckhome.com.

Can I return my unwanted rolls of wallpaper/fabric?

Please contact the retailer you purchase from whom you purchased the goods for more details regarding our returns policy. However, we do not accept fewer than 5 rolls of wallpaper or 5 metres of uncut fabric.

How do I enquire about opening a trade account?

If you have a retail outlet and are VAT registered, please apply in writing to our sales office with your Company’s full name, address, telephone number and a copy of your letter headed paper. Your request will then be given the appropriate consideration and you will receive a response as soon as possible.